Privacy Policy

Version: 1.1
Last updated on May 21, 2024
        Thank you for choosing Hopetrek Link.
        Hopetrek Link is committed to protecting your personal information and privacy and maintaining your trust with us. We abide by the following principles to protect your personal information: integrity, consent, clear purpose, restricted collection, minimum necessary, transparency, balanced rights with responsibility, security, and privacy compliance.
        This privacy policy is intended to help you understand: 1) your personal information that we collect; 2) how we collect your personal information; 3) how we use your personal information; 4) how we protect your personal information and your rights; 5) answers to your questions and how to contact us. Understanding these contents is essential for you to exercise your personal rights and protect your personal information. Please read through this policy carefully before you use or accept our products or services. Please be aware, this policy is not applicable to situations where your personal information is collected by other third parties.

This policy contains the following sections:
(1) Definition of personal information
(2) How we collect and use your personal information
(3) Sharing, transfer and disclosure of personal information
(4) Information storage and protection
(5) Your rights
(6) Third-party services
(7) Privacy of minors
(8) Contact us
(9) Revisions to the privacy policy

(1) Definitions of personal information and non-personal information
        The definition of personal information shall be defined by your local laws.
        Non-personal information refers to data other than personal information that cannot be directly linked to any specific individual, such as occupation, language, zip code, area code, serial number, URL, and automatically recorded browse data, product and unique product identifier of your mobile device, video contents without personal information, country/region and time zone of the connected product, geographical location, identifier of mobile network operator, device software platform, and hardware information, etc.

(2) How we collect and use your personal information

  1. Sign up for a Hopetrek Link account
            When you sign up for a Hopetrek Link account, you need to provide your password, email address, and verification code. The above information is collected to meet the online real-name registration system requirements of relevant laws and regulations in various regions. You can provide non-essential personal information such as username according to your own needs.
  2. When you log in to our app for the first time, we will collect the following personal information of you and take appropriate control measures:
    Information collected Control method Purpose
    Model of your mobile phone For first-time use, a pop-up window will appear to notify you. When the collection method, collection contents or collection purpose are changed, we will notify you of the changes and ask for your permission. To determine the push service
    Operating system type and version of mobile phone
  3. Permission description
            When you use our app, we will need you to authorize us certain permissions in your mobile phone. If you refuse such permissions, you will be unable to use the relevant functions, but it will not affect your normal use of other functions of the app. For information about permissions that we ask for, refer to the table below.
            Please note that we ask for the permissions only when you use the relevant functions. You can turn off the permissions at any time in the system settings of your mobile phone. Once the permissions are turned off, we will stop using these permissions.
    1. Sensitive Permissions
      2. Permission Application scenario Function
      ACCESS_FINE_LOCATION access precise location Add Wi-Fi device Obtain Wi-Fi information
      CAMERA camera Read QR code to add device Use camera to read QR code to obtain device information to add device
      READ_EXTERNAL_STORAGE read external storage Read QR code to add device, retrieve device password Used to scan QR code in album to add device
      WRITE_EXTERNAL_STORAGE write to external storage Import snapshots or videos into system album Download snapshots or videos to system album
    2. Common Permissions
      3. Permission Application scenario Function
      ACCESS_NETWORK_STATE obtain network status When app is running Used to obtain network status information to improve video communication efficiency
      ACCESS_WIFI_STATE obtain Wi-Fi information When app is running Used to obtain network status information to improve video communication efficiency
      INTERNET connect to network When app is running For Internet connection using SIM card
      CHANGE_NETWORK_STATE edit network status When app is running Update device status after network changes
      CHANGE_WIFI_STATE change Wi-Fi status When app is running Update device status after network changes
      RECEIVE_BOOT_COMPLETED automatic startup at system boot When app is running Used for Android persistent connection
      READ_PHONE_STATE read mobile phone status and identity When using the push service User obtains mobile phone's device feature code information
      VIBRATE control device vibration When using the push service Used for vibration reminder when the mobile phone receives a notification message from push service such as Mi Push
      DISABLE_KEYGUARD allow app to disable keyboard guard when it is not safe When on-screen keyboard is opened Allow app to disable keyboard lock
      FLASHLIGHT control flashlight When scanning QR code Control flashlight to scan QR code to connect smart device in low-light environment
      BATTERY_STATS When app is running Used for data processing before shutdown due to low battery
      MOUNT_UNMOUNT_FILESYSTEMS When saving or reading video tutorial or configuration file Permission to read files in SD card
      C2D_MESSAGE When initializing the push service Used to receive notification messages
      RECEIVE_USER_PRESENT When initializing the push service Used to wake up the screen or unblock radio when receiving alarm notifications
      DOWNLOAD_WITHOUT_NOTIFICATION Download upgrade file, configuration file or tutorial video Used for file download
      BLUETOOTH connect to bluetooth device When app is running Used to connect to a paired Bluetooth device and achieve audio adaptation to the Bluetooth device
      BLUETOOTH_ADMIN discover and pair bluetooth device When app is running Used to discover and pair Bluetooth devices and provide audio to the Bluetooth devices
      SENSOR_SERVICE light sensor; accelerometer sensor When scanning QR code Used to prompt user to turn on flashlight when scanning QR code in low-light environment
      NOTIFICATION_SERVICE notification service When using notification service Used to display or clear notifications in the bar
      WINDOW_SERVICE window service When obtaining window size Used to fit the window size in the app screen
      INPUT_METHOD_SERVICE soft keyboard When using soft keyboard Used to display soft keyboard when entering mobile phone number, username, password, etc.
  4. Message push
            When you use the message notification function, we need to collect the unique feature value of your client (such as the unique value generated based on your device's IMEI or UDID) and the language of your mobile phone. The purpose is to provide precise alarm message notification in the language you prefer.
            Such information is necessary for the function. If you refuse to provide such information, you will not be able to use the alarm subscription function, but it will not affect your normal use of other functions. You can choose to turn off the function and clear information about the unique feature value of your client.
  5. Device adding
            When you use device adding functions, we may need to collect the serial number, register code, password, and model of your device, and Wi-Fi information of your client. The purpose is to configure network on your device and bind your device. When scanning the QR code to add a device, you need to enable the camera permission. Such information is necessary for the function. If you refuse to provide such information, you will not be able to add your device.
  6. In other possible scenarios, we will also collect your personal information, including but not limited to:
    1. When you communicate with us with telephone, we need to record the conversation as evidence of service and to improve our service ability and quality, so as to continue to provide you with high-quality after-sales service.
    2. In situations where you need to sign a certificate to authorize remote access, we will collect your manual signature or company seal.
  7. In order to offer better user experience and prevent misoperation, we will collect industry-standard non-personal information (see the definition in Chapter 1). Such information does not infringe on user privacy and user rights. If you have any concerns about the security and privacy settings of your mobile device, please adjust the settings by referring to the documentation of your mobile service provider or mobile device manufacturer. These actions include but are not limited to:
    1. We may record adjustments that you make to your product through the services that we provide, and we will store the collected non-personal information with the information directly collected by the product.
    2. We may also use cookies, web beacons, pixel tags, and other technologies to record and store your settings, and collect some non-personal information such as log data and device data. In particular, the cookies we use allow us to associate your Hopetrek Link usage behavior with the account information we have stored or other information we have stored during your use of Hopetrek Link, which can help us to better diagnose and solve your problems, as well as to help us manage and improve the Hopetrek Link services and products, and thereby improving your experience with Hopetrek Link services. You can refuse the collection of cookies by declining the use of cookies in your browser settings.

(3) Sharing, transfer and disclosure of personal information

  1. Sharing of information
            When we provide you with certain services, we need to share your personal information with authorized partners, carefully selected service providers, or national regulatory agencies, only for legal, justified, necessary, specific, and definitive purposes, and only share the information necessary for us to provide services. The organization that shares your personal information has no right to use the shared personal information for any other purposes irrelevant to our products or services. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements with them, demanding them to process personal information as per our instructions, this privacy policy, and any other relevant confidentiality and security measures.
  2. Transfer of information
            We will not transfer your personal information to any other companies, organizations or individuals, except in the following situations:
    1. After obtaining your explicit consent.
    2. When it involves merger, acquisition or bankruptcy liquidation, and if it involves the transfer of your personal information, we will demand the new company or organization that holds your personal information to continue to be bound by this personal information protection policy; otherwise, we will demand the company or organization to re-seek authorization and consent from you.
  3. Disclosure of information
            We will disclose your personal information only under the following circumstances:
    1. After obtaining your explicit consent.
    2. Please understand, in accordance with applicable laws, we can disclose your personal information without your consent under the following circumstances:
    • When it is directly related to criminal investigation, prosecution, trial, and verdict.
    • When it is necessary to safeguard significant legitimate rights such as life, property of the personal information subject or other individuals but it is difficult to obtain your consent.
    • When the personal information collected is disclosed to the public by yourself.
    • When the personal information is collected from information that has been disclosed lawfully, such as from lawful news reports, government-disclosed information, etc.
    • When it is necessary for signing a contract according to your requirements.
    • When it is necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling product or service failures.
    • When required by applicable laws and regulations and government orders of the country where the business is operated, as well as legal procedures of law enforcement agencies, regulatory agencies, and court of law, or other applicable legal procedures and subpoenas.

(4) Storage and protection of personal information

  1. Storage of personal information
            Unless otherwise explicitly permitted by law or by you, we will retain your personal information only for the length of time required for the purposes bound by this privacy policy. During the period that you use our products or receive our services, we will continuously keep your personal information for you. If you cancel your account or proactively delete your personal information, we will delete or anonymize your personal information within 48 hours after receiving your request, unless otherwise stated in law or agreement.
            As per applicable local laws, the personal information collected and generated by Hopetrek Link during business operation shall be stored locally at the business location.
  2. Security protection of personal information
            We are committed to safeguarding your information security and have a dedicated team responsible for the research, development and application of a variety of security technologies and programs. We use data encryption and access control mechanisms to establish internal control systems to ensure only the authorized personnel can access your personal information, to publicize security and privacy protection requirements to the related personnel, and to publicize protection measures such as the information security protection system to all the staff. At the same time, we have been granted information security management system certification (ISO27001 international standard), and will regularly hire independent third-party organizations to evaluate our information security management system. Through these rigorous measures, we try our best to protect your information from unauthorized access, use and disclosure. However, please understand that in the Internet industry, due to the limits of current technologies and all kinds of possible malicious attack methods, even if we do everything that we can to strengthen our security measures, it is impossible to guarantee 100% security of information. Please be aware, the systems and communication networks that you use while using our products and/or services may encounter security issues due to factors that are beyond our control.
            The security of your personal information also depends on your cooperation with us in security measures. We provide you with a username and password so you can access our products, websites or services, and you are responsible for the confidentiality of such information. We request that you do not share such information with anyone, and we will also regularly review the technologies that we use and the strategies used to implement information collection.
            We have established dedicated management systems, procedures and organizations to safeguard information security. We strictly limit the scope of people who have access to the information, demand their compliance with confidentiality obligations, and conduct audits regularly.
            In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident and promptly inform you in the form of push notifications, announcements, etc.

(5) Your rights

  1. Access your personal information. You can tap Me > My Profile photo or account to access the personal information you provided.
  2. Correct your personal information. You have the right to update your personal information at any time. You can also correct your personal information after finding the information collected and stored by us is incorrect. You can correct or change your username, password, mobile phone number or email address in My Profile by tapping Me > My Profile photo or account.
  3. Delete your personal information. You can delete the personal information online by yourself or contact us (marketing@hopetrekpower.com or 400-655-2828) to delete it for you. We will delete or anonymize your personal information after the minimum retention period required by the applicable laws and regulations.
  4. Revoke authorization. You can disable permissions on your mobile phone as needed (including access to your location, phone, album, camera, microphone, and notification). After you withdraw consent or authorization, we may not be able to provide the related services, but it does not affect us handling your personal information based on your previous consent or authorization.
  5. Cancel your account. You can tap Me > My Profile photo or account to cancel your account. After you cancel your account, unless otherwise provided by laws and regulations, we will stop providing services to you, keep your personal information for the length of time stated in this agreement, and then anonymize your personal information.
  6. If you cannot access, correct, delete your personal information, withdraw consent or cancel your account using the above ways, you can contact us by sending an e-mail to marketing@hopetrekpower.com or by calling customer service at 400-655-2828. We will respond within fifteen working days after verifying your identity.

(6) Third-party services
        Our products and services do not involve accessing or linking to websites or other services provided by third parties.

(7) Privacy of minors
        We do not provide any of our services to minors under 14 years of age (or equivalent minimum age set by the relevant jurisdiction). If we find any account associated with or registered by a minor under 14 years of age (or equivalent minimum age set by the relevant jurisdiction), we will immediately delete the relevant account information. If we find that we have collected personal information of minors without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
        If you are the parent or guardian of a minor under the age of 14 (or equivalent minimum age set by the relevant jurisdiction), and you believe that your minor has disclosed her/his personal information to us, please contact us immediately through your local Hopetrek Link service phone number or e-mail address. Parents or guardians of minors who are under 14 years of age (or equivalent minimum age set by the relevant jurisdiction) can check and ask us delete the minor's personal information and prohibit us from using it. In cases where we collect personal information of minors with the consent of the parents/guardians, we will only use or publicly disclose the information when permitted by law, expressly allowed by the parents or guardians, or when necessary to protect the minors.

(8) Contact us
HopeTrek Innovations Company Limited is located at Room 57, 3/F, Block A, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong.
We have set up a dedicated department to protect your personal information. If you have any questions, comments or suggestions regarding this privacy policy or your personal information, please contact us via the following methods:
Email: marketing@hopetrekpower.com
We will process your inquiry or request within fifteen working days after verifying your identity.

(9) Revisions to privacy policy
        This privacy policy is subject to revisions from time to time, and such revisions shall constitute a part of this privacy policy. When the terms of this policy are changed, we will show you the changed policy in the form of push notifications and pop-up windows when you log in and upgrade the version. Please note that we will collect, use and store your personal information according to the updated policy only after you click the Agree button in the pop-up window.